Customer Service
Benefits
- Track lot numbers, serial numbers, and warranties
- Monitor reasons for returns and quickly identify issues
- Transfer RMAs between locations easily
- Orders are automatically generated upon receipt of RMA
- Automatic updates and credits to the customer accounts
- Reduce overall costs and lessen returns impact
- Empower your teams and elevate the return process
- Cross-shipments & replacements generate automatically when an RMA is received
Advanced Features
Customer Ticketing System
| Kechie puts the power of a robust ticketing system in your hands, allowing partners to address the needs of their customers and service them accordingly with a convenient online portal. Our partners have the option to add an online portal to their website for their customer support. Kechie provides an iFrame and link for our partners, which is easily customized to fit their established brand. This ticketing system is available 24/7, ensuring that partners never miss their customers. |
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Return Merchandise Authorization
| Kechie’s RMA module is the cloud-based solution businesses need to process RMAs, service their customers and respond to inquiries quickly and efficiently. Kechie offers a comprehensive RMA system fully integrated with the rest of the software, ensuring every transaction’s updated in real-time, thus reducing human errors and duplication of effort. Kechie has your RMA process covered, from conveying RMA numbers per customer, receiving the returned materials to warranty profile management, and more. |
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Modules Included in this Package
CRM
The Kechie Customer Relationship Management (CRM) module helps companies analyze customer interactions, sales pipelines, and other data throughout the customer life cycle.
Procurement
Kechie Procurement module seamlessly automates the purchase of goods and services, at the optimal cost and in an efficient timely manner.
Logistics
The Kechie Logistics module tools help to monitor carrier performance, gain greater visibility into supply chains, and provide accurate and instant information about shipments and supply chain performance.
Order Management
Kechie Order Management solution provides a complete way to manage all sales orders, comprehensive analysis of your customer profile, ordering, and sales history.
Multi-Warehouse Management
The Kechie Multi Warehouse Management solution tracks and controls the movement, storage, fulfillment, and shipping, of materials within multiple warehouse locations.
Supply Chain Management
Kechie Supply Chain Management offers robust Material Requirements Planning (MRP) to track and determine the best route of options for the supply cycle.
